Contact & Returns

We are here to help!

T+31 (0) 30 721 0668

Our location

Tadano EU Shop

Industrial Merchandising Concepts bv.
Peppelkade 23
3992 AL, Houten
The Netherlands


Service and returns

If you are not satisfied with your purchase, simply return the item within 30 days of the order date. Please include the packing slip with the return information filled out. Clothing and footwear must be unworn for a refund or exchange. Unfortunately, we cannot refund your original shipping charge. If an item proves defective, we will cover the replacement’s shipping charge.


Scale model defects

Due to the vulnerability of our highly detailed scale models, these products require an extra service level. To help you as best as possible, we ask you to fill in this form. We will process your request within 5 working days.

Contact form

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